You've got questions, we've got answers.
+ What is SHRED by Shred Labs?
SHRED by Shred Labs is a mobile application on iOS that allows users to maximize their time working out at the gym or at home. The SHRED app supports both Gym and Bodyweight training sessions, each with different durations available to choose from. Gym sessions are offered at 30-35m, 50-60m, and 65-75m average durations, while the Bodyweight sessions are offered at 20m, 40m, and 60m durations.
For Gym, we offer Classic, Athlete, Lean-X, CrossShred, Tone, and Bulk training styles.
For Bodyweight, we offer Classic, Athlete, Band, and Kettlebell training styles.
+ Why are we different?
Every member of our team trains daily. Every member of our team is obsessed with effective training. Every workout in your plan was built by a human, through expert planning and hours of refining, not by a computer. Our team has personally completed every single one of the thousands of workouts in our system. Many of them multiple times. We live for this and we live for our customers. Let's go.
+ How much does it cost?
Get 7 days of Unlimited on us, completely free. Period. Your free week begins after your first workout (not after you download). Shred hard for 7 days and then keep using Classic for free, or sign up to continue Unlimited for $12.99/mo or $99/year. Up to you. We stand behind our work and know it will push your training to the next level.
+ I'm receving a "401" error, what do I do?
Logging out of your account and then logging back in will fix this issue.
+ How do I sync my workout with a friend? (Buddy Workout)
To sync your workout with 1 or more friends, simply tap on the "Buddy Workout" text right below "Recomended For Today" on the "Training" main section.
The leader is the person whose QR code is being scanned.
Once ready, the leader will choose whichever workout is desired, and once the workout is started by the leader, all participating users will see the workout load on their device. The workout must be started by the leader to trigger the sync.
Each user must continue tapping through the exercises to complete the workout.
+ How do I hide myself from the social feed?
To hide yourself from the social feed, tap the big orange button to preview your workout, then tap the wheel icon in the upper right-hand corner.
To hide yourself while working out live, turn the "Get Cheers While Working Out" option off. To hide yourself from the feed after your workout is complete, turn the "Show Workouts On Social Timeline" option off.
To hide yourself completely, turn both options off.
If you turn off "Show Workouts On Social Timeline" then you will also not be searchable by other users.
+ How do I cancel my Subscription?
Managing your subscription with SHRED is the same as managing any other iOS app subscription on your device. Only you are able to make changes to your subscription status. We are not able to manage your subscripton.
To manage/cancel your subscription, go to the iOS Settings app on your device. From the Settings, click on "iTunes & App Stores" followed by "Apple ID: [your Apple ID]". Click to "View Apple ID" and then "Subscriptions" to manage your subscription. Tap "SHRED - By Shred Labs" to review your subscription with us.
If you do not see a subscription here then it means you do not have an active subscription.
You can turn off the auto-renewal at any time up until 24-hours before the end of the subscription period by following the above steps. When you cancel your subscription, access to the SHRED app will not expire immediately, you will have access until the end of your current payment period.
+ Is this app available on iOS and Android?
The app is currently avaiabily on iOS only.
+ How do I find friends using the app?
If your friends are not set to private then you should be able to find them by going to the "Social" section and pulling down to reveal a "Search" bar. Simply enter their name and tap on your desired result to view their profile and follow.
+ How does the trial period work for new users?
SHRED is available with a 7-day free period after you complete your first workout, and then can be purchased for a 1 month or yearly subscription. Payment will be charged to your iTunes Account at confirmation of purchase. Subscriptions will automatically renew at the end of the period, for the same price. You can turn off the auto-renewal at any time up until 24-hours before the end of the subscription period in your Account Settings. When you cancel the auto-renewal, access to the SHRED app will not expire immediately, you will have access until the end of your current payment period.
+ How do I delete my account?
To delete your account, go to the Settings icon in the upper left-hand corner and open that. Then tap on "Account", scroll down and then tap "Delete Account" (Under the "Legal" subheader). Confirm the deletion and your account will be removed from our system within 24 hours.
Please note that deleteing your account does NOT stop your reoccuring payments.
To manage/cancel your subscription, go to the iOS Settings app on your device. From the Setings, click on "iTunes & App Stores" followed by "Apple ID: [your Apple ID]". Click to "View Apple ID" and then "Subscriptions" to manage your subscription. Tap "SHRED - By Shred Labs" to review your subscription with us.
If you do not see a subscription here then it means you do not have an active subscription.
+ How long are the workouts?
Gym workout sessions are offered at 30-35m, 50-60m, and 65-75m average durations, while the Bodyweight workout sessions are offered at 20m, 40m, and 60m durations. We also offer Cardio training sessions at 20m, 40m, and 60m intervals.
+ Is this app available in multiple languages?
SHRED is currently offered in English.
+ Can I share my account SHRED account?
Unfortunately, you are not able to share your account with someone else.
+ How do I contact Shred Labs?
To contact Shred Labs, email us at email@example.com.
+ How can I change the units of measurement?
To change the units of measurements, tap on the Settings icon in the upper left-hand corner. Look for "Measurement Units" and tap to choose between Pounds and Kilograms. This choice will affect your default weight-logging unit, as well as, the Weight Tracking module in the Stats section.
+ How do I reset my password?
To reset your password while you are currently logged into the app, tap on the Settings icon in the upper left-hand corner. Tap on the "Account" option followed by "Password". Follow the directions to reset your password.
To reset your password while you are not currently logged into the app, tap on the "Login" button and underneath the Password entry field you should see text that says "Change Password". Tap this and follow the instructions to reset your password.
If you have any trouble resetting your password then shoot us an email at firstname.lastname@example.org and we will be in touch shortly.
+ Can I log my weight and/or reps?
Yes - you can log your weight and/or reps while working out. To do this, simply swipe the footer tab up to reveal options during a workout. Tap on the "Add Weight" option and enter the correct amount and tap "Save" to record your entry.
+ Can I swap exercises I don't like?
Yes - almost all of our exercises have at least 1 alternate available. This can be done while working out. To view alternates and swap, swipe the footer tab up to reveal options during a workout. Tap on the "Alternates" option to view alternates. Tap to select the alternate.
+ Does this app connect with Apple Health?
Yes - when you sign up you will see a prompt asking for permission to connect SHRED with Apple Health. If you do not wish to give permission during your signup and/or would like to manage your Apple Health connections manually, simply go to the Health App on your device, then tap on "Sources" along the footer navigation - then tap SHRED to manage Apple Health access.
+ How do I change my default workout days per week?
Your default workout days per week determines your muscle splits and is an important number to have set correctly. To change your default workout days per week, tap the Settings icon in the upper left-hand corner followed by the "Account" option. Look for and tap on the "Workouts Per Week" option and choose the right amount for you.
If you workout less than 3 days per week then still choose 3 and that will be the right choice.
+ How do I change my default workout style?
To change your default workout style, tap the Settings icon in the upper left-hand corner followed by "Account". Look for and tap on the "Workout Style (Default)" option and select your preferred choice.
This selection will be shown by default each time you open the workout preview screen.
+ How do I change my audio alerts?
To adjust your audio alert settings, tap the Settings icon in the upper left-hand corner followed by the "Account" option. Look for and tap on the "Audio Alerts" option to choose your preference.
+ How do I manage my gym location setting?
To toggle your gym location setting, simply tap your gym location text at either the top of your Stats section or on a workout you've completed in the Social feed to view options.